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Updated Friday, July 10, 2020

Adventure Out


COVID-19 Response Plan

MI Safe Start

Outdoor Adventures No. 1 priority is the safety of our members and staff. We are thrilled to be reopening, but these new standards have been developed to minimize risk and enhance safety for our guests and staff. We appreciate your support and cooperation so we can all get back to enjoying the camping season!

 

Cleanliness

  • We will continue sanitation measures such as increased cleaning of frequently touched surfaces and bathhouses. 
  • We will provide hand sanitizer in various locations throughout the resorts (to the extent that supplies are available). 
  • CDC-issued signage has been posted throughout the resort, reminding guests and staff of proper hygiene and social distancing guidelines.
  • While we will continue thorough cleaning at our facilities and have adapted some of our processes, please be prepared to bring your own masks, sanitizing wipes, hand sanitizer and disposable gloves, as you are able.

 

Making Plans 

  • Bring a face covering to wear whenever you enter an indoor space at our resorts or during your travels. It is required by the state under executive order 2020-147.
  • If you are feeling ill and have symptoms of COVID-19 (cough, fever, shortness of breath), please stay home and let us know that your reservation needs to be canceled as soon as you are able.
  • Plan to make the least amount of pit stops as you travel to our resorts. Pit stops are the most likely places you’ll risk contracting the virus or spreading it to others.
  • To make a reservation, change an existing reservation or cancel a reservation, please use our online reservation forms under “RESERVATIONS” in the main menu, or call us at 888-249-1995.
  • Our cancellation policy is now in effect. Scroll to the bottom of the page to see the policy. If you cancel because of an illness, please send a doctor’s note to wecare@outdooradventuresinc.com and we will waive the fee. Stay well!

 

Arrival

  • Please only send 1 person from your party to check-in at the store.
    • It is required to wear a mask when you enter the store.
    • We will be limiting the number of people in the store at all times. 
  • Whenever possible, please use a debit or credit card instead of cash.

 

During Your Stay

  • Water will be on to all sites at all resorts.
  • When you leave your campsite or rental, you must practice social distancing and stay 6 feet apart from others. 
  • Only one family household may occupy each site or rental overnight.
  • To protect our staff, we ask that all guests take care of their own trash for the time being, using provided trash receptacles throughout the resorts.

 

Timeline

  • The following amenities are available now:
    • Camp Stores (25% capacity)
      • You must wear a mask when you enter.
    • Bathhouses (25% capacity)
      • You must wear a mask when you enter.
    • Cabin rentals
      • While each unit will be disinfected and thoroughly cleaned between stays, guests are encouraged to bring their own cleaning supplies to the extent they feel necessary.
    • Outdoor pools
    • The indoor pool at Benjamin’s Beaver Creek in Gaylord is open because that part of the state is in phase 5.
    • Beaches 
      • You must wear a face covering whenever you are unable to properly maintain 6 feet of distance from others who are not in your household.
    • Playgrounds
      • Use at your own risk as they are not sanitized between use.
      • Children younger than 5 years old are not required to wear a mask, but children 2 years and older are strongly encouraged to wear a face covering per CDC recommendations when they are unable to properly maintain 6 feet of distance from others who are not in their household.
    • Day use for members and guests
    • Golf cart rentals
    • Laundry facilities
      • You must wear a face covering when you enter.
    • Fishing ponds
    • Dump stations
    • Honeywagon service (where applicable)
    • RV storage
    • Pavilions
    • Horseshoe pits/basketball/volleyball/tennis courts
      • You must wear a face covering outside whenever you are unable to properly maintain 6 feet of distance from others who are not in your household.
    • Dog parks (where applicable)
    • Nature trails
    • Putt Putt golf
      • Pool noodles have been put in the cups so you don’t have to reach your hand inside to retrieve your ball.
      • Putters and balls will be sanitized between use.
      • You must social distance on the course and give families space to finish the hole in front of you.
    • Watercraft rentals
      • Lifevests, oars, boats, etc. will be sanitized between use.
    • Canoe and Tubing trips at Rifle River
      • You must bring and wear your mask on the bus.
      • Tubes and canoes will be sanitized between use.
    • Planned activities, including craft shows
      • Participating is at your own risk. However, we are evaluating staff protocols at each resort to make sure they are consistent and the types of activities we have planned to better social distance, even when outside, and limit touching of shared items.
      • You must wear a face covering outside whenever you are unable to properly maintain 6 feet of distance from others who are not in your household.
  • The following amenities are closed until further notice:
    • Indoor pools, hot tubs, saunas
    • Clubhouses & arcades
    • Fitness centers
    • Grill & Snack Shack
    • Go Karts at Grand Haven
    • Trash Pickup

 

Departure

  • Guests will be asked to clean up after themselves in both campsites and rentals to be considerate of the guests arriving after them.
  • Guests are encouraged to go directly back to their residence upon exiting the park to avoid additional touchpoints and pitstops.

 

Thank you for taking the time to read and understand our new procedures and safety protocols. If you see anything at the resorts that needs attention, please email us at wecare@outdooradenturesinc.com. We look forward to welcoming you back to help you continue making memories to cherish forever.

 

CANCELLATION POLICY:

Campsites:

-Cancel or change 7 days or more prior to arrival date = No fee

-Cancel or change 4-6 days prior to arrival date = $25 fee

-Cancel or change 3 or less days prior to arrival date = $50 fee

-No show = $50 fee

Campsites (holiday weekends only):

-Cancel or change 7 days or more prior to arrival date = No fee

-Cancel or change 4-6 days prior to arrival date = $50 fee

-Cancel or change 3 or less days prior to arrival date = $100 fee

-No show = $100 fee

Rentals:

-Cancel or change more than 2 weeks prior to arrival date = No fee

-Cancel or change 4-13 days prior to arrival date = Fee of 1 night rental cost

-Cancel or change 3 days or less prior to arrival date = Fee of 2 nights rental cost

-No show = Fee of 2 nights rental cost

Please note that any cancellation fees that apply will be automatically billed to your account. If you are on auto-pay, the amount will automatically be deducted the following business day.

Current COVID-19 Operations Plan - Outdoor Adventures Resorts
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