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Updated Monday, October 12, 2020

Adventure Out Safely


COVID-19 Response Plan

MI Safe Start

Outdoor Adventures No. 1 priority is the safety of our members and staff. We are thrilled to be open, but these new standards have been developed to minimize risk and enhance safety for our guests and staff. We appreciate your support and cooperation so we can all get back to enjoying the camping season!

 

Cleanliness

  • We will continue sanitation measures such as increased cleaning of frequently touched surfaces and bathhouses. 
  • We will provide hand sanitizer in various locations throughout the resorts (to the extent that supplies are available). 
  • CDC-issued signage has been posted throughout the resort, reminding guests and staff of proper hygiene and social distancing guidelines.
  • While we will continue thorough cleaning at our facilities and have adapted some of our processes, please be prepared to bring your own face covering, sanitizing wipes, hand sanitizer and disposable gloves, as you are able.

 

Making Plans 

  • Our seasonal resorts (Grand Haven, Rifle River, Wilderness and Lake of the North) are now closed.
  • Water shut off at our year-round resorts is as follows:
    • Benjamin’s Beaver Creek: Oct. 12
    • Saginaw Bay: Oct. 14-16
    • Kalamazoo: Oct. 21-23
    • Lake Shore: Oct. 26-30
    • Nov. 1: Mt. Pleasant
  • Bring a face covering to wear whenever you enter an indoor space at our resorts or during your travels. It is required by the state under executive order 2020-147.
  • If you are feeling ill and have symptoms of COVID-19 (cough, fever, shortness of breath), please stay home and let us know that your reservation needs to be canceled as soon as you are able.
  • To make a reservation, change an existing reservation or cancel a reservation, please use our online reservation forms under “RESERVATIONS” in the main menu, or call us at 989-671-1125.
  • Our cancellation policy is now in effect. Scroll to the bottom of the page to see the policy. If you cancel because of an illness, please send a doctor’s note to wecare@outdooradventuresinc.com and we will waive the fee. 

 

Arrival

  • Please only send 1 person from your party to check-in at the store.
    • It is required to wear a face covering when you enter the store and please social distance at all times.

During Your Stay

  • When you leave your campsite or rental, you must practice social distancing and stay 6 feet apart from others. 
  • To protect our staff, we ask that all guests take care of their own trash for the time being, using provided trash receptacles throughout the resorts.

 

Amenities Available

The following amenities are available now:

  • Camp Stores (25% capacity) – You must wear a face covering when you enter.
  • Bathhouses (25% capacity) – You must wear a face covering when you enter.
  • Cabin rentals
    • While each unit will be disinfected and thoroughly cleaned between stays, guests are encouraged to bring their own cleaning supplies to the extent they feel necessary.
  • Indoor pools (25% capacity)
    • Lake Shore Dome poolhouse: Max capacity=40 people, Beaver Creek indoor pool: Max capacity=25 people, Saginaw Bay indoor pool=Max capacity 15 people
    • Face coverings must be worn on the pool deck and you must social distance.
    • We ask that you please be courteous of time spent in the pool or hot tub if there are others waiting to get in.
  • Hot Tubs
    • Only 2-4 people are allowed in at one time so that proper social distancing can occur unless everyone is from the same party or household.
  • Beaches 
    • You must wear a face covering whenever you are unable to properly maintain 6 feet of distance from others who are not in your household.
  • Fitness Centers
    • It is mandated that face coverings must be worn at all times while using the facility. You must also social distance.
    • We will have paper towel and cleaning solution available so the equipment can be wiped down after use.
  • Clubhouse and Adult Lounges – Please wear a face covering and social distance at all times.
  • Game Rooms – Please wear a face covering and social distance at all times.
  • Playgrounds
    • Use at your own risk as they are not sanitized between use.
    • Children younger than 5 years old are not required to wear a face covering, but children 2 years and older are strongly encouraged to wear a face covering per CDC recommendations when they are unable to properly maintain 6 feet of distance from others who are not in their household.
  • Day use for members and guests
  • Golf cart rentals
  • Laundry facilities
    • You must wear a face covering when you enter.
  • Fishing ponds
  • Dump stations
  • Honeywagon service (where applicable)
  • RV storage
  • Pavilions
  • Horseshoe pits/basketball/volleyball/tennis courts
    • You must wear a face covering outside whenever you are unable to properly maintain 6 feet of distance from others who are not in your household.
  • Dog parks (where applicable)
  • Nature trails
  • Putt Putt golf
    • Pool noodles have been put in the cups so you don’t have to reach your hand inside to retrieve your ball.
    • Putters and balls will be sanitized between use.
    • You must social distance on the course and give families space to finish the hole in front of you.
  • Watercraft rentals
    • Lifevests, oars, boats, etc. will be sanitized between use.
  • Planned activities, including craft shows
    • Participating is at your own risk. We will continue to have activities outdoors, but in the event of cold or inclement weather, we will move activities indoors. Tables will be 6 feet apart, and we will ask that only members of the same party or household sit together. Face coverings must be worn at all times. For questions, please email activities@outdooradventuresinc.com.

 

Departure

  • Guests will be asked to clean up after themselves in both campsites and rentals to be considerate of the guests arriving after them. Please do not leave trash in your fire ring.
  • Guests are encouraged to go directly back to their residence upon exiting the park to avoid additional touchpoints and pitstops.

 

Thank you for taking the time to read and understand our new procedures and safety protocols. If you see anything at the resorts that needs attention, please email us at wecare@outdooradenturesinc.com. We look forward to welcoming you back to help you continue making memories to cherish forever.

 

CANCELLATION POLICY:

Campsites:

-Cancel or change 7 days or more prior to arrival date = No fee

-Cancel or change 4-6 days prior to arrival date = $25 fee

-Cancel or change 3 or less days prior to arrival date = $50 fee

-No show = $50 fee

Campsites (holiday weekends only):

-Cancel or change 7 days or more prior to arrival date = No fee

-Cancel or change 4-6 days prior to arrival date = $50 fee

-Cancel or change 3 or less days prior to arrival date = $100 fee

-No show = $100 fee

Rentals:

-Cancel or change more than 2 weeks prior to arrival date = No fee

-Cancel or change 4-13 days prior to arrival date = Fee of 1 night rental cost

-Cancel or change 3 days or less prior to arrival date = Fee of 2 nights rental cost

-No show = Fee of 2 nights rental cost

Please note that any cancellation fees that apply will be automatically billed to your account. If you are on auto-pay, the amount will automatically be deducted the following business day.

Current COVID-19 Operations Plan - Outdoor Adventures Resorts
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